What you can do Incident Management covers the full lifecycle — from intake and triage to assignment, playbooks, evidence, and ISO-aligned documentation.
Incident list Central register
View and filter all security incidents across your organization. See severity, status, assignee, and reporting time at a glance.
Filter by status, severity, and incident type Search across incident records Open detail view for full response workflowAvailable in workspace
Report incident Structured intake
Give employees and administrators a simple form to report suspected security events with the details needed for triage.
Title, description, type, and severity fields Routes reports to the security team Supports employee and admin reporting pathsAvailable in workspace
Classification Type & severity
Classify incidents by type — malware, phishing, and more — and severity level so responders prioritize the right issues first.
Configurable severity bands Incident type taxonomy Filter and report by classificationAvailable in workspace
Assignment & status Response workflow
Assign incidents to owners and track progress from open through in-progress to resolved and closed.
Named assignee per incident Status workflow with in-progress tracking Timeline of updates and actionsAvailable in workspace
Response playbooks Standard procedures
Define step-by-step playbooks for common incident types so teams respond consistently and meet ISO planning requirements.
Create playbooks with ordered response steps Active/inactive playbook management Escalation paths and type alignmentAvailable in workspace
Guide & ISO alignment A.5.24–A.5.27
In-app guide explains how incident management maps to ISO 27001 controls — from planning and assessment to response and lessons learned.
ISO 27001 annex references in the guide Documentation for auditors and new team members Quick links to list, report, and playbooksAvailable in workspace
Ready to formalize incident response? See how GRCDesk connects incident reporting, assignment, playbooks, and ISO-aligned documentation with your broader compliance and security program.
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